Privacy Policy

1. Overview

M.A Cadel Pastries & Food ("we," "our," or "the restaurant") is committed to protecting the privacy and personal information of our guests and website users. This Privacy Policy outlines our procedures regarding the collection, handling, and security of information obtained through our official digital platform in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

2. Information We Collect

We only collect personal information that you voluntarily submit to us to facilitate restaurant services:

• Table Bookings & Reservations: Full name, email address, telephone contact, expected arrival time, guest count, and any voluntary dietary requests.
• Customer Accounts: Full name, email address, telephone number, and encrypted authentication tokens.
• Direct Communications: Inquiries, feedback, reports, and questions submitted via our contact forms or direct desk messenger.
• Customer Reviews: Name, numerical rating, and public commentary submitted under specific menu items.

3. How Your Information Is Used

Your details are collected strictly for legitimate operational purposes:

• Verifying, scheduling, and confirming dining reservations.
• Contacting you by telephone regarding unexpected schedule adjustments or booking updates.
• Responding to direct questions, catering inquiries, and reports submitted to our management desk.
• Authenticating customer sessions and displaying personal booking records.

4. Payment Information

Our platform operates strictly under a Pay-On-Site operational model. We do not process, collect, or store payment card numbers, bank credentials, or mobile money PINs on this website. All financial settlements occur physically at the restaurant upon receiving your meal.

5. Data Storage and Security

Our platform is deployed on Google Firebase infrastructure. All user records and reservations are protected by TLS transmission encryption and enforced by Cloud Firestore Security Rules to prevent unauthorized access. We do not sell, rent, or trade your personal information to third-party commercial marketing entities.

6. Your Data Rights

Under the Data Protection Act of Ghana, you hold the right to request access to the personal data we store, request corrections to erroneous details, or request account termination and record deletion by messaging our management desk directly.

7. Contact Us

If you have any questions or data concerns regarding this policy, please reach out to our administration desk:

M.A Cadel Pastries & Food
Location: Accra, Ghana
Phone: 053 916 8228